Payments
Checkout Flow
Rebuilding a payment flow around the moments it usually fails.
Fintech · Mobile
Role
Product Designer, Product Owner
Timeline
2023
Tools
Figma, Amplitude
Summary
Most of the drop-off sat in error states nobody had designed. Rebuilding recovery — not the happy path — is what moved the number.
About Project
Product Overview
A mobile-first payment flow where a failed card left users at a dead end with no way back into the transaction.
The Role
I owned the flow: instrumented the funnel, ran the session reviews, redesigned the states, and shipped it with the squad.
Problems & Challenges
Error copy that described a status code rather than a next step, and a keyboard that covered the field it belonged to on smaller devices.
Goals & Objectives
Keep every failure recoverable inside the flow, and make the form survive the range of devices actually in use.